Frequently Asked Questions
At The Good Stuff, we want to make your shopping experience as seamless as possible. Whether you're browsing online or visiting our Cavendish Square store, we’re here to help. Below, you'll find answers to some of the most commonly asked questions about our products, ordering process, delivery options, and more.
How to Place an Order
Learn how to effortlessly navigate our website and place your order with ease.
Delivery Information
Find out everything you need to know about our delivery options, times, and fees.
Cavendish Square Store Details
Discover our store’s location, trading hours, and what products are available in-store.
How do I place an order with The Good Stuff?
Browse Products: Explore our eight categories (Supplements, Homeopathic Remedies, Skin and Body Care, Aromatherapy, Speciality, Herbal Teas, Foods, Household) via the Navigation Menu or use the Search Bar.
Add to Cart: When you find a product you like, click "ADD TO CART". Some products may have options for size, colour, or flavour—select your preference on the product page.
View Cart: Once you've added your desired items, click the "CART" icon in the top right corner. You can either "VIEW CART" or proceed directly to "CHECKOUT".
Personal Details & Account Creation: During checkout, you'll be prompted to enter your personal details. You may create an account for easier order tracking.
Coupon Codes & Store Pickup: If you have a Coupon Code or wish to pick up your order at our Cavendish Square store, enter the relevant details during checkout.
Delivery Fee: Enter your postal code to calculate the delivery fee. Orders over R750 qualify for free delivery.
Payment: Choose between Debit Card, Credit Card, Instant EFT, or SnapScan.
Complete Order: Review your order details, then click "COMPLETE ORDER". You'll receive an order number and a confirmation email.
Need help? Call us on 021 674 4380 or 066 511 7927.
Can I add to my order?
If your order hasn’t been packed yet, you can add items. Contact us to arrange payment for the additional amount before packing.
Cavendish Square Store
Trading Hours: Monday to Saturday: 9 am – 7 pm, Sunday: 10 am – 5 pm. Closed on Easter Friday, Christmas Day, and New Year’s Day. Public holiday hours may vary.
Store Location: Shop 4, Lower Ground Floor, The Place, Cavendish Square, Claremont, 7708 (next to Carlton Hair, opposite Woolworths Home).
Stock Availability: Our online store offers a selection of our products. For specific in-store availability, call 021 674 4380.
How does The Good Stuff deliver my order?
Delivery Options:
Cape Town Local: Door delivery.
National City Centres: Door delivery.
National Outlying Areas: Door delivery (alternative arrangements may be needed for remote areas).
Delivery Fees:
Orders over R750: Free delivery in South Africa.
Orders under R750: R90.00 (Cape Town Local, Main City Centres, Regional Areas). Remote area deliveries might require alternative arrangements.
Delivery Time:
Orders are dispatched within one working day.
Delivery takes 2–5 business days, depending on the destination.
No deliveries on weekends or public holidays.
Note: Delivery times may be affected by unforeseen circumstances.
What happens if an item I ordered is out of stock?
We’ll contact you within one working day to discuss alternatives or a refund if an item is out of stock.
Something was missing from my order. What now?
Contact us with your order number via phone (021 674 4380), WhatsApp (066 511 7927), or email (info@thegoodstuff.co.za). We’ll assist you promptly.
What if I need to update my delivery address?
Within 30 minutes of ordering: You can update your address if registered on our website.
After delivery: If redirection is needed, we’ll quote a new courier fee.
What if a product was broken in transit?
Damaged Item: Take a photo within 24 hours of receiving your order and contact us via email (orders@thegoodstuff.co.za), WhatsApp (066 511 7927), or phone (021 674 4380).
What is The Good Stuff’s Returns Policy?
We don’t accept returns or exchanges. Contact us within 24 hours for issues with damaged, incorrect, or missing items.
What if I received a product I didn’t order?
Email us at info@thegoodstuff.co.za with your order number and a photo of the incorrect product. We’ll sort it out.
Payments
We offer secure payment options:
Credit/Debit Card
Instant EFT
SnapScan
Collections
Store Pickup: Enter the Coupon Code "STOREPICKUP" when placing your order. Our store is open Monday-Saturday, 9 am - 7 pm, and Sunday, 10 am - 5 pm.
Account Information
Account Registration: You don’t need an account to place an order, but registration helps track your orders.
Environ Skin Care: You need an account and consultation to order Environ Skin Care products.